Via Verde: The request to change identifiers is causing a revolution

Via Verde is the electronic toll system used in Portugal and one of the main national inventions. If you pass a toll booth, on Via Verde and a yellow light comes on, something is wrong.

Recently, due to a yellow light when several drivers pass, Via Verde sent hundreds of emails to consumers to exchange IDs. But in the end what happens?

This practice angers many users and complaints have skyrocketed on Portal da Queixa.  “Yes, complaints have increased significantly,” Portal da Queixa ao i confirmed, explaining that over the course of this year, a total of 792 complaints addressed to Via Verde were registered - and it should be noted that between November 1 and December 27 620 complaints were received.
The complaints portal confirms that 73% of complaints are about identifiers, out of a total of about 500 complaints.
Does Via Verde force drivers to change IDs?
When asked about this, an official source told Via Verde that “there is no intention of the company to change the identifiers,” ensuring that “the process of changing the identifiers only occurs when there are frequent failures (when the yellow light comes on), either for customers who have their own identifier.” , or for customers with a subscription whose devices are owned by Via Verde.  He adds that this is "a process that has been implemented for many years and aims to protect customers, in order to ensure the security of financial transactions associated with crossings on highways."



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But there are several users who have gone so far as to accuse Brisa of attempted fraud, which Via Verde dismisses saying it "categorically rejects any accusation of fraud", ensuring that "it only contacts the customer when there is a yellow light" shown at the intersection, which indicates a potential problem.” And that the alert aims to “protect customers, taking into account that the financial transactions that are at stake are necessary to ensure their security.”