valve Launched Steam Deck portable console in the first few months of this year has dedicated itself to making this the hardware gamers desire, by enabling it to satisfy all the needs of the most demanding customers.
And the company has been bringing in the news a lot and has now announced that Steam Deck repair centers are now officially open.
Steam surface recovery centers opened
valve announce The official opening of Recovery Centers for your Steam Deck console. This new feature will allow users who discover a problem with their devices to enjoy more targeted and customized support.
The centers will then repair or replace any component of the console, the specialized team will diagnose the Steam Deck and repair everything necessary, and then send the equipment back to the customer.
According to the information officially released by Steam:
We are pleased to announce the opening of Steam Deck Repair Centers today. If you encounter a problem and need to send your Steam Deck in for repair or replacement, the device will now be taken to one of our repair centers. At these centers, our team will perform diagnostics, repair the device if necessary and then return the repaired unit.
The company that owns the Steam platform adds that repairs for problems covered by the warranty are free. But in cases where the Steam Deck console reaches repair centers due to a problem that is not covered by the warranty, the team will contact the customer to suggest a repair, if possible, for a certain payment. Therefore, repair due to problems not covered by the warranty is a choice of the customer, who can request the return of the device if he chooses.
But if users don't want this solution, Valve reminds them that they can always turn to iFixit"Where you can find repair kits, parts and manuals".
Finally, the company leaves two examples of a warranty situation and one that is not.
Warranty
- “If your Steam Deck starts having a problem with one of the buttons blinking response (which is rare, but can happen), contact Steam Support, who will help you send it to one of our repair centers. Our team will perform a diagnosis, a button replacement, and after a unit test And calibrate it, return it for free, because this mode is covered by the warranty. ”
Not covered by warranty
- “If your dog chewed the handle and damaged it, this is no longer covered by the warranty. Until now, in such situations, you had to repair the device yourself, but now it is possible to contact Steam Support, who will provide instructions for sending Steam Deck to one of our repair centers. Our team will Review the condition and provide a service for the replacement and calibration of the handle for a fee, this procedure will also be available after the end of the warranty period.
You can learn more about these new Steam Deck Repair Centers over here.
