TAP Group’s director of operations confirmed that the amount related to the refunds had already been paid, but did not provide details on the fine.
Refunds have already been paid.Ramiro Sequera said.
According to the director of operations at TAP, “the situation was calculated and, accordingly, to be expected,” and this was “a difficult moment for the company and for aviation in general.”
“TAP has done its best to restore normalcy, both in terms of operations and refunds”he added.
In response to a question about the fine imposed by the US Department of Transportation, The official confirmed that it “was not surprising” and that TAP “will accept court decisions”, but did not say how much it was or whether it had actually been paid.
At stake, flights have been canceled or changed since the start of the pandemic. Turkish Airlines should have immediately repaid passengers a total of more than 126.5 million US dollars🇧🇷 as such did not happen, You will now have to pay not only a $1.1 million fine, as well as compensating all affected customers🇧🇷
TAP is one of six airlines the federal government has fined.
The largest fine is directed to Frontier: this low-cost airline from the US state of Colorado operates mainly domestic flights and will fail to pay more than 214 million euros in compensation, which is why it will have to pay more than two million fines. euro.
Quoted from Reuterslast night, The Portuguese carrier said it had suffered from a “large deluge of refund requests”. This resulted in a “rapid overload” on call centers🇧🇷
“When a flight is canceled, travelers who request a refund must be refunded immediately,” said U.S. Transportation Secretary Pete Buttigieg, adding that “if this does not happen,” the administration will “hold airlines responsible for the names of North American passengers.”
“The canceled flight is frustrating enough that you shouldn’t have to wait months for your money back,” Buttigieg added.
Winter Operation Adjustment
From this Tuesday through the end of the year, TAP will cancel an average of seven flights per day🇧🇷 The company claims to readjust the winter operation.
TAP says that canceled connections will be less busy “for which there are many alternatives on the TAP network or partner companies”. It also ensures that affected passengers are informed in a timely manner and that alternative flights will be available.🇧🇷
On December 8th and 9th, the company’s crew strike is planned Called to convene the National Federation of Civil Aviation Employees.
The union structure is challenging “systematic violations” of the company’s agreement. He also talked about TAP’s disrespect for the crew.
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