Melissa Ariel, lawyerdisclosure
Posted on 02/15/2022 01:00
Article 49 of the Consumer Protection Law, applicable to health plans (except for self-management), provides for a “right of remorse”, which is the consumer’s right to withdraw from the contract, within 7 days, starting from the date of signing it. or the act of receiving the product or service, whenever the contract was made outside the business establishment (by telephone, the Internet, or any other means).
Melissa Ariel Perez, an attorney who specializes in the right to health, explains that the goal is to protect consumers from purchases outside the business (mainly over the phone and the Internet) as well as from assertive and aggressive business practices by businesses in these types of sales. , which are considered offensive according to the CDC.
The Company will not be able to request the reason for the return, charge fees, or withhold amounts paid by the Consumer. If there is a contractual provision to the contrary, the clause shall be deemed void, pursuant to Section 51 of the CDC,” the expert recalls.
Resolved cases: Giovanni Assis (home and video), Edson Pedrosa (Pau de Acocar), Marcia Leit (Asayi)
