Indaiatuba reports 360% increase in telehealth and uses resources to de-burden participants | Campinas and the region

This measure has been a way in the municipality to offload the burdens to health units since the outbreak of cases of the Covid-19 virus and influenza, after the end of the year celebrations.

“We had queues and long waits in the emergency services, which were most requested by patients. We appealed and explained to residents the importance of those with a minor condition to avoid urgency and to request service over the phone through Minha Saúde,” says Secretary Heluisa Salatino, Health Aide in Indaiatuba.

How does the service work?

The Covid-19 phone service has five doctors seeing patients daily, between 8am and 8pm. Interested parties must Access to the website of the municipality of Indaiatuba And click on the “Health” icon.

Then, the assessor is directed to a questionnaire that addresses, among other questions, the symptoms presented. The system analyzes the severity of the health condition.

In case of minor signs, the user receives information to recover at home. If symptoms are severe, he must provide personal data to activate the device’s camera and speak with a doctor.

‘Service with a lot of people waiting [presencialmente] It creates insecurity in people. Online entry, is [médico] He actually gave me a certificate, and a prescription for those symptoms at the time, and on the right day, I took the test. Resident Darlene Ribeiro, who has had a consultation twice, says you’re less likely to get sick.”

The feature is easy to use, but with so many people searching for it, the wait can be long. There are reports of residents who were unable to access the service due to the platform being overloaded.

“We have already increased the number of doctors. The platform is currently running with five doctors within 12 hours of the operation. If this number continues gradually, we will increase the team,” Heloisa says.

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