In a statement, the Azores Regional Civil Protection and Fire Service determined that, from 1 to Thursday, the LSA answered 9,800 calls, “a number that actually exceeds, for example, the total number of calls answered throughout the entire year.” Last year it scored 7,426″.
According to Civil Protection, “This increase in responsiveness is due to the recent changes made by the Regional Civil Protection and Fire Service, together with the Provincial Health Directorate,” taking into account “the expedition and handling of cases of users who contact the LSA for a positive covid self-test.” -19,” they explain.
Since last week, it was also possible to “increase LSA attendance using the booster, on average, by about 60% of nurses per shift”.
“Other internal procedures are still under review with a view to improving the service’s responsiveness,” he adds.
Also “With the aim of increasing the efficiency of answering calls, the automatic registration provided to users when calling the LSA has been modified and improved.”
The maximum number of calls answered in a single day, since the beginning of this month, was 783.
Projections are that by the end of January, “the largest number of total calls answered by the LSA since the beginning of the pandemic” will be reached.
Civil Protection states that the LSA is a health support service, accessible 24 hours a day, seven days a week, through the number 808 24 60 24, and should be used “only when necessary”.
To clarify general doubts or information about COVID-19, the portal www.covid.azores.gov.pt can be consulted. In the event of non-medical problems, call 800500501,” he confirms.
The Azores today recorded the new daily maximum of COVID-19 cases, with 1,123 infections diagnosed in the past 24 hours, 5,624 active cases and 44 hospitalized patients, six more than Thursday, the health authority reported.
